Download ELENA-App and register for accessible video calling with elderly

REGISTRATION

Choose the Standardversion or Elena-App Pro Plus – to be installed on the main device.

For the use of the ELENA-App between elderly and relatives you need:

  • ANDROID tablets with LTE and phone SIM card (with call function)
  • ANDROID smartphones are currently required.

The IOS (Apple) version will follow at a later date.

We recommend the ELENA-App Pro Plus with auto-answer (virtual visit).

FREE for 30 days!

REGISTRATION/CONFIGURATION FOR MAIN DEVICE (Elder’s Tablet – if new/without contacts).

  1. Setting up the tablet (or a Android Smartphone).
  2. Registration of a Google address on the administrator’s main device (e.g. mama@gmail.com).
  3. Create a contact list in the administrator’s main device using the device’s normal contact list feature. The ELENA-App will access it later. No contacts can be created in the ELENA-App itself.
  4. Upload photos of the contact persons. For the elderly, visual recognition is important. Select suitable photos of the contact persons.
  5. Download the ELENA-App.
  6. Registration as an administrator in the ELENA-App. Click “REGISTER”. After that, it is best to use the new Google address (see 2.) and the phone number of the administrator’s main device. Everything else can be found in the instructions for use.
  7. Configure contacts in the Elena-App of the administrator’s main device
    1. Click the “CONFIGURE CONTACTS” button.
    2. In the mask/screen of the ELENA-App, select the desired contacts from the contact list of the device with their phone number and set them.
    3. Upload the pictures of the contacts.
    4. With one click, select the authorized contacts for the auto-answer function.


CONFIGURATION OF DEVICES FOR AUTHORIZED CONTACTS (Relatives, friends and caregivers).

  1. Download the ELENA-App on the smartphone or tablet of the contact persons (relatives, friends, caregivers) (see instructions for use).
  2. Click on the “LOGIN” button.
  3. Choose the “I HAVE THE PERMISSION FOR AUTO-ANSWER” Tab/Button at the top right.
  4. Enter the phone number of the device you are using as contact.
  5. Click “LOGIN”.
    For security reasons, you will receive a unique PIN via SMS (OTP), which is usually automatically entered in the line provided for this purpose.
    Then the procedure continues and you can select the contact details of the main device of the administrator, or the elderly, as well as the photo.
  6. Now you can start your video call.
    1. If you are an authorized person for the auto-answer, the ELENA-App will recognize your number and the video call starts at the main device without the intervention of the seniors.
    2. If you are a contact person without an auto-answer, your counterpart must accept the video call with a click.

WITH ONE ELENA-App PRO PLUS PERMISSION FOR UP TO 10 CONTACTS FOR AUTO-ANSWER (virtual visits).

ELENA-App 10 Gratis Account pro Pro Plus

You can register up to 10 authorized persons for the auto-answer with the possibility of a virtual visit, while you can create a variety of contacts who are allowed to communicate with the elderly via video telephony without auto-answer.

CONTINUE TO USE THE ELENA-App PRO PLUS AFTER THE TRIAL PERIOD.

  • From the last week before the end of the trial period, you will be notified on the administrator’s main page (the senior tablet) that the trial period is expiring.
  • You can make the purchase directly from the link on the administrator’s main device or on your own computer via the link you received by email or you can click here.

Problems with registration? Or would you like to simulate a call with us?
Call us: +49 (0)7531 9218036 or send us an e-mail to:
info – @ – proximo-wsd.de

We are happy to help you!